Web Development Terms & Conditions

The short version

We want you to love your website. Our satisfaction guarantee means we keep refining the work until you are genuinely happy with what was agreed in your proposal. In return, we ask for clear, timely feedback, on-time payment, and that "happy" is measured against the project we scoped together, not an ever-growing wish list. The full Terms below spell this out so there are no surprises for either of us.

This page is a summary of our standard Terms. Where a separate signed proposal, estimate, or statement of work exists, that document and these Terms work together as described in "Your proposal and these Terms" below.

Monthly support plans

Each monthly support plan has its own terms covering turnaround, capacity, what is included, and what is not. These Terms still apply to everything they cover; where the two conflict on support work, the plan terms control.

1. Acceptance of these Terms

You accept these Terms when you do any of the following: approve or sign a Streamline proposal or estimate, pay a deposit or invoice, or instruct us in writing to begin work. Acceptance forms a binding agreement between you and Streamline. If you are agreeing on behalf of a company or other organization, you confirm you are authorized to bind that organization, and "you" includes that organization.

2. Definitions

• -"Project" means the specific website or web work described in your accepted proposal, estimate, or statement of work.
• -"Scope" means the deliverables, pages, features, and revision rounds expressly listed in your proposal. Anything not listed is out of scope.
• -"Deliverables" means the files, pages, designs, code, and materials we produce and deliver to you under the Project.
• -"Client Materials" means content you provide, such as text, images, logos, brand assets, fonts, video, data, and access credentials.
• -"Proposal" means the written scope-and-price document for your Project, including any attached schedule of fees.

3. Our satisfaction guarantee

We stand behind our work. For the deliverables and features described in your Proposal, we will continue to revise and refine the work, through the revision process in Section 4, until you are reasonably satisfied that the deliverables match what was agreed. This is a real commitment, and it is the heart of how we work.

So the guarantee stays fair to both sides, it is subject to these reasonable limits:

• -It applies to the agreed Scope. It covers the quality and execution of what was scoped, not new pages, features, or directions that were not part of the Proposal (those are welcome as separate change requests under Section 8).
• -It is measured by reasonable industry standards and the agreed design direction, not by subjective preferences that change after work is approved, or by goals that were never part of the brief.
• -It requires your participation. The guarantee depends on you providing clear, specific, consolidated written feedback and the materials and approvals we need to move forward (Section 5).
• -It is not a money-back entitlement for completed work. Deposits and fees for work already performed are earned and non-refundable as described in Sections 7, 9, and 10, except where required by law.
• -It does not extend the Project indefinitely. Revisions happen within the rounds, timeline, and feedback windows in Section 4. A Project that stalls on your side may be paused or closed under Section 9.

4. Revisions, feedback, and approvals

Your Proposal lists the number of revision rounds included for each milestone (for example, design mockups or the staging build). Unless your Proposal says otherwise, the following applies:

• -A "revision round" is one consolidated set of written feedback you submit after we deliver a milestone for review. Please gather all of your notes into a single message per round rather than sending changes piecemeal.
• -Feedback should be specific and actionable ("make the headline larger and use brand navy"), not open-ended ("make it pop"). We are happy to hop on a call to translate ideas into concrete changes.
• -You have ten (10) business days from delivery of a milestone to submit feedback or approval for that milestone, unless we agree otherwise in writing.
• -If you do not respond within that window, the milestone is deemed approved so the Project can keep moving, and revision rounds for it are considered used.
• -Reversing a change you previously approved, or requesting a new direction after approval, counts as a new revision round or, if it falls outside Scope, a change request under Section 8.
• -Additional revision rounds beyond those included are available and billed at our then-current hourly or per-round rate, agreed in writing before we proceed.

5. Your responsibilities

Great results are a partnership. To keep your Project on track, you agree to:

• -Provide complete, final Client Materials (text, images, logos, brand assets, credentials, and any required accounts) by the dates we agree.
• -Give timely feedback and approvals within the windows in Section 4.
• -Designate one primary point of contact who is authorized to give feedback and approvals on your behalf.
• -Make required payments on time under Section 7.
• -Ensure you have the legal right to use everything you provide to us, and that it does not infringe anyone's rights or break the law (Section 12).

If Client Materials, feedback, or approvals are delayed, related timelines and delivery dates shift accordingly, and we are not responsible for delays caused by those gaps.

6. Timelines and scheduling

Any dates we share are good-faith estimates, not guarantees, and assume you meet your responsibilities in Section 5. Timelines depend on the prompt delivery of Client Materials, feedback, and approvals. Streamline schedules work across multiple clients; if your Project goes inactive and later resumes, we will restart it as soon as our schedule reasonably allows.

7. Fees, deposits, and payment

• -Fees, deposits, and the payment schedule are set out in your Proposal or invoice.
• -A non-refundable deposit is typically required before work begins. The deposit reserves your place in our schedule and is applied to your total fee.
• -Unless stated otherwise, invoices are due within seven (7) days of the invoice date.
• -Work may be paused if an invoice is overdue, and we are not responsible for resulting delays.
• -Late payments may accrue interest at the lesser of 1.5% per month or the maximum allowed by Florida law, plus any reasonable costs of collection.
• -Fees are exclusive of third-party costs (such as hosting, domains, premium plugins, stock assets, fonts, or paid integrations), which are your responsibility unless your Proposal states they are included.
• -All fees are non-refundable once the corresponding work has been performed, except where required by law.

8. Out-of-scope work and change requests

We love a good new idea. Anything not listed in your Proposal, including additional pages, new features, redesigns of approved work, new integrations, content creation, or a change in direction, is out of scope. When you request out-of-scope work, we will give you a written estimate of the added time and cost. Out-of-scope work begins only after you approve that estimate in writing. This keeps your budget predictable and our schedule honest, and it is how we avoid "scope creep" quietly delaying your launch.

9. Completion, inactivity, and cancellation

Completion. A Project is complete when the agreed deliverables have been delivered and approved (including by deemed approval under Section 4), or when the work is launched, whichever comes first.

Inactivity. If we do not receive needed feedback, materials, approvals, or payment from you for thirty (30) days, we may treat the Project as inactive and pause it. If inactivity continues for sixty (60) days, we may treat the Project as complete as-delivered or closed, invoice for work performed to date, and require a reactivation fee to resume.

Cancellation by you. You may cancel at any time with written notice. You remain responsible for all work performed up to the cancellation date, the deposit is non-refundable, and any work already paid for is billed as earned. We will deliver completed, paid-for work.

Cancellation by us. We may end the engagement with written notice if you materially breach these Terms (for example, non-payment, or conduct that is abusive or unlawful) and do not cure it within ten (10) days. Fees for work performed remain due.

10. Intellectual property and ownership

• -Final deliverables transfer to you only upon full payment of all amounts due. Until then, all work product remains the property of Streamline.
• -Upon full payment, you own the final, delivered website design and custom front-end deliverables created specifically for your Project.
• -We retain ownership of our pre-existing tools, frameworks, libraries, code components, and know-how, and of any general techniques or non-client-specific elements. We grant you a perpetual, non-exclusive license to use these as part of your delivered site.
• -Source files, working files, and unused concepts are not included unless your Proposal says so.
• -You keep all rights to your Client Materials. You grant us a license to use them as needed to build and deliver your Project.
• -Third-party components (themes, plugins, fonts, stock assets, platforms) remain owned by their licensors and are governed by their own licenses.

11. Third-party services and platforms

Your Project may rely on third-party services such as hosting providers, domain registrars, content platforms, plugins, payment processors, analytics, and embedded tools. These services are controlled by their providers, not by Streamline. We are not responsible for their availability, performance, pricing changes, security, data practices, or discontinuation, and any related fees are your responsibility unless your Proposal states otherwise. Your use of those services is subject to their own terms.

12. Client materials and your warranties

You are responsible for everything you provide to us. You represent and warrant that:

• -You own or have the rights and licenses to all Client Materials you give us.
• -Client Materials do not infringe any copyright, trademark, patent, trade secret, privacy, or other right, and do not violate any law.
• -Any content you ask us to publish is lawful, accurate, and not defamatory, deceptive, or harmful.
• -You are responsible for the legal compliance of your business and content, including privacy policies, terms, disclosures, and any regulated content.

13. No guarantee of specific results

We build quality websites, but we do not guarantee specific business outcomes such as search engine rankings, traffic, leads, sales, conversions, or revenue. Search engines, advertising platforms, and markets are controlled by third parties and change constantly. Any SEO or performance work we do follows current best practices; it is not a promise of a particular ranking or result.

14. Accessibility

We build accessibility in from the start and aim for WCAG 2.1 Level AA, as described on our Accessibility Statement. Unless your Proposal specifies a formal accessibility audit or certification as a deliverable, we do not warrant that a site fully conforms to WCAG, the ADA, or any other standard, particularly after you add content, install plugins, or embed third-party tools. Ongoing accessibility of content you add or change after launch is your responsibility.

15. Browser and device compatibility

We test and build for current, widely-used versions of major browsers and for common desktop and mobile screen sizes. We do not guarantee identical appearance or behavior on outdated browsers, niche devices, beta software, or browsers and devices released after delivery.

16. Limited warranty and post-launch support

We warrant that delivered work will substantially match the agreed Scope at the time of delivery. For thirty (30) days after launch or delivery, we will fix bugs and defects in our work at no charge. This warranty does not cover:

• -Issues caused by changes you or third parties make after delivery.
• -Third-party services, plugins, themes, or platform updates.
• -Content you add or edit, or new requirements that arise after launch.
• -Hosting, server, or connectivity problems outside our control.

After the warranty period, support, maintenance, updates, and changes are available under a separate maintenance plan or at our then-current rates. Unless your Proposal includes a maintenance plan, ongoing updates, backups, security, and hosting are not included.

17. Disclaimer of warranties

Except for the limited warranty in Section 16, all services and deliverables are provided "as is" and "as available." To the fullest extent permitted by law, Streamline disclaims all other warranties, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that any website will be uninterrupted, error-free, secure, or free of harmful components.

18. Limitation of liability

To the fullest extent permitted by law:

• -Streamline is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, or business interruption, even if advised of the possibility.
• -Streamline's total cumulative liability arising out of or relating to the Project or these Terms will not exceed the total fees actually paid by you to Streamline for the specific Project giving rise to the claim.
• -These limits apply to all claims, whether based in contract, tort (including negligence), warranty, statute, or otherwise.

Some jurisdictions do not allow certain limitations, so some of these may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

19. Indemnification

You agree to defend, indemnify, and hold harmless Streamline and its owner from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising from or related to: (a) Client Materials or any content you provide or ask us to publish; (b) your use or operation of the website after delivery; (c) your breach of these Terms or of any law; or (d) your products, services, or business. We will promptly notify you of any such claim and reasonably cooperate in the defense.

20. Confidentiality

Each party agrees to keep the other's non-public business information confidential and to use it only to carry out the Project. This does not apply to information that is or becomes public through no fault of the receiving party, was already known, is independently developed, or must be disclosed by law. On request after the Project ends, each party will return or destroy the other's confidential materials, except for routine archival copies and as needed to enforce these Terms.

21. Portfolio and promotional rights

Unless you tell us otherwise in writing, you grant Streamline the right to display the Project, including screenshots, designs, and a link, in our portfolio, case studies, social media, and marketing, and to identify you as a client. We may also place a small, tasteful "Built by Streamline" credit in the website footer unless your Proposal removes it. If your Project is confidential, just let us know and we will keep it private.

22. Independent contractor

Streamline is an independent contractor, not your employee, partner, agent, or joint venturer. We control how and when the work is performed, may use subcontractors, and are responsible for our own taxes, tools, and insurance. Nothing in these Terms creates an employment or agency relationship.

23. Events beyond our control

Neither party is liable for delays or failures caused by events beyond its reasonable control, including natural disasters, severe weather, power or internet outages, third-party service failures, illness, labor disputes, acts of government, or other force-majeure events. Affected timelines extend for the duration of the event.

24. Governing law and dispute resolution

• -These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules.
• -We both agree to first try to resolve any dispute informally and in good faith by talking it through.
• -If we cannot resolve it within thirty (30) days, the dispute will be handled in the state or federal courts located in Florida, and both parties consent to that jurisdiction and venue. Either party may also pursue a qualifying claim in small claims court.
• -In any dispute arising from these Terms, the prevailing party is entitled to recover its reasonable attorneys' fees and costs.
• -Any claim must be brought within one (1) year after it arises, to the extent permitted by law.

25. Your proposal and these Terms

• -Order of precedence. If your signed Proposal conflicts with these Terms, the Proposal controls for that specific Project, and these Terms govern everything else.
• -Entire agreement. Together, your Proposal and these Terms are the complete agreement between us and replace any prior discussions on the same subject.
• -Amendments. Changes to a Project must be agreed in writing (email is fine).
• -Severability. If any provision is found unenforceable, the rest stays in effect and the unenforceable part is limited to the minimum extent necessary.
• -No waiver. If we do not enforce a provision, that is not a waiver of our right to enforce it later.
• -Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a sale or transfer of our business.
• -Notices. Notices may be sent to the email addresses the parties use to communicate about the Project.

26. Changes to these Terms

We may update these Terms from time to time. The version in effect when you accept a Proposal governs that Project. The "Last updated" date above shows when these Terms were last revised. Material changes will not retroactively alter a Project already underway without your agreement.

27. Questions and contact

Questions about these Terms, or want something clarified before you sign? Reach out any time. We would always rather talk it through up front than leave anything unclear.